Departments

The HolidayCity management team is supported by various departments and personnel that are fully committed to the overall growth and expansion of the company's business interest. Each department has specific tasks and duties and is headed by the respective manager who is responsible for the successful and timely delivery of the pre-determined set of goals.

Customer Service

The Customer Service department is an integral part of HolidayCity's operational structure as this is the team that is the 'face' of the company. The Customer Service Officers (CSOs) interact and communicate closely and constantly with our customers to provide them with the assistance they need in making room bookings, changing their reservation status and to answer their queries on other issues and concerns related to their accommodation arrangement.

Business Development

Business Development Team's (BDT) main task is to continuously seek attractive discounted room rates from hotel partners and to ensure that the products offered are correct and binding with the relevant terms and condition. The BDT also oversees any communication with the product providers on issues such as room rates and information updates, and marketing and promotional programmes.
 

Marketing & Communications

The department's tasks include overseeing the overall implementation of HolidayCity's marketing and communications strategy; managing new initiatives; establishing a strong HolidayCity brand through strategic media exposure; and identifying areas for improvement that would lead to an increase in the sales volume.

Information Technology

The IT dept plays an important role as the backbone of the whole operation. The department is responsible for producing and maintaining the websites, the general health of the office network, creating and installing new programmes, and handling any technical problems that may arise.

The department consists of two teams; the web developers and the software engineers. The former is responsible for the creation and maintenance of the hotel webpages, for both content and management of images. The software engineers are responsible for the creation of new software, maintenance of programmes underpinning the HolidayCity's network and websites, and solving any technical problems.

Finance

The Finance department manages the cash flow and ensures the financial reporting compliance for both senior management and legislative requirements. The department also coordinates the raw data provided by the CSOs (bookings, cancellations, etc) and the contract information provided by the BDT (rates, terms and conditions, etc) in order to generate invoices to be forwarded to the hotels. Finance also handles collection of the outstanding commissions due from the hotels.

HR & Admin

The HR & Admin department ensures that the company's human resources needs are taken care of through the acquisition of quality personnel. Aside from conducting interviews and the administrative task, the department also conducts internal development programmes to motivate and enhance the staff's efficiency.